We really hope you are happy with your purchase from Melancia Eco-Jewellery but sometimes something goes not as expected so this is what we do:

If the item is faulty:

We package all our items very carefully but if the item has been damaged in transit or, indeed is faulty, we will refund the item (including your postage) or replace it according to your wish. Please contact us at and return the item by second class signed for, unworn and in the original packaging within 30 days of receipt.

If you change your mind:

We love what we do and hope that you will love too. But if you change your mind and decide the item is not quite what you were expecting for you may return it within 30 days of receipt with all the original packaging. Please contact us by email at

We will process your refund directly within 30 days at the very latest subject to the above terms and conditions.

Returns Exception

The right to cancel does not include piercings on grounds relating to protection health.

Therefore, earrings and any other piercing jewellery items are not suitable for return.


If you have any queries please email us at

Melancia Eco-Jewellery Team